Frequently
Asked
Questions

A Group Session is real-time class with up to 5 students led by a certified native Spanish-speaking teacher.
The virtual classroom is a very easy-to-use interface in which you will be able to listen and speak with your teacher and other students.
The only thing you need is a headset (webcam not necessary) and a positive attitude =).
The teacher will lead the class; share pictures; introduce real life situations; suggest activities in order to help students gain confidence. Group Sessions are fun! And they are the best way to reach fluency.
Each Group Session is typically 45 minutes and they start every hour. After the class the teacher will send a feedback report via email to each student with their performance in the class.

Nope! Only a working microphone to communicate with the teacher is required. A headset is also highly recommended.

As we like to keep things small and personal, the maximum amount of students allowed per live session is 5.
But don't worry, we offer several classes every hour so there will always be room for you!

Our students have access to 30 units of fun and entertaining interactive lessons including engaging videos, audio, flashcards, verb exercises and grammar guides. Get started now and make your journey to Spanish fluency a fun one!

We offer a wider range of plans and prices to fit everyone´s needs. Check Plans and Prices.

 

We accept both PayPal and all major credit cards. The registration process will guide you step by step through our secure payment process.

 

You will be able to cancel your plan whenever you want at any time. No penalties, no questions asked. And we will stop any recurring payment immediately.

 

We offer a 100% free trial, no credit card required. You will be able to try everything before deciding.

 

We offer a 30-day money back guarantee to all our students who subscribe to StartSpanish for the first time. If you wish to cancel during the first month because you are not satisfied, we will issue a full refund for the entire month. No questions asked!

 

To join our online School you only need a standard PC/Mac with an Internet connection and a headset. That's it. No special software or downloads are required.

 

If you are a Windows user, these are the minimum requirements:

1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP,

Windows 7 or Windows 8.

Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows XP.

512MB of RAM (1GB recommended) for Windows XP, 1GB of RAM (2GB recommended)

for Windows 7 or Windows 8.

Microsoft Internet Explorer 8 or later; Mozilla Firefox; Google Chrome.

Adobe® Flash® Player 11.2+.

If you are a Mac OS user, these are the minimum requirements:

1.83GHz Intel Core? Duo or faster processor.

512MB of RAM (1GB recommended).

Mac OS X 10.7.4, 10.8, 10.9.

Mozilla Firefox; Apple Safari; Google Chrome.

Adobe Flash Player 11.2+.

We are always here to assist you! We have an online teacher to answer your questions immediately through live chat in our internal messaging system.

Most of our teachers are from Latin America and are located in our office in Argentina. We make it a priority that our teachers are native speakers to ensure your success of the Spanish language. Just FYI, all of them are fluent in English as well!