Privacy and Security Policy
StartSpanish LLC (Hereinafter referred to as "StartSpanish") has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: www.startspanish.com.
Your Personal Profile
When we ask information of you, our primary interest is to provide you with more personalized service. We respect your privacy and do not sell, rent or trade your name or personal details to other organizations except as outlined in this policy.
By providing your personal information and photo, you understand and consent to StartSpanish using your image, photo, video, and comments. This information is displayed as part of your public profile in our community and can be seen by others. From time to time we may use some of our customer information in our marketing materials. However, we will never do this without contacting you first and receiving your prior written and explicit consent.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
If you ever discover a fraudulent charge from StartSpanish on your billing statement, please contact us and you must report it immediately to your credit card provider, in accordance with their standard procedures.
This site makes use of forums, bulletin boards and chat rooms. Please remember that any information you disclose in these areas becomes public. You should always be cautious about the amount of personal information you give to anyone in this context.
We also insist on password verification at sign-in to protect against unauthorized access to your personal profile and course history. If you leave the computer unattended without logging out of the site, we log you out automatically after some time has passed.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, StartSpanish cannot guarantee the security of your personal information or any other information provided over the Internet and will not be responsible for breaches of security.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Communications from the Site
To send you an Email Spanish lesson every day, we would, of course, need to know your email address. As an Email Spanish subscriber, you will be added to our mailing list to receive occasional emails about service updates, special offers, and promotions from StartSpanish.
You have the ability to unsubscribe from these emails at any time, by simply clicking on the unsubscribe link included at the bottom of each email we send.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Protection of Children's Information
We are committed to protecting the privacy of children. This and all of our websites are general audience sites and not designed or intended to attract children under the age of 13. We do not knowingly collect or solicit personal information from any person we actually know is under the age of 13, nor do we send them requests for personal information, unless we first obtain permission from that child's parent or legal guardian.
Membership and Registration for a subscription
StartSpanish offers Spanish courses online at competitive prices. To take one of these courses, enjoy a free trial or become a user of our community services, you need to become a member of StartSpanish. During registration we collect information such as your name and email address. We also ask for demographic information in order for you to create a profile. You may also be asked to supply us with credit card information, so that you can pay for the services you request. This information is encrypted on a secure server. As a member, you will be added to our mailing list to receive occasional emails about service information, special offers, and promotions from StartSpanish.
If for any reason you're not satisfied with the course, we offer you a total refund within the first thirty (30) days. This does not include those students who make an extensive usage of our live classes and request a "last-minute full refund" in order to get a free ride. After this thirty (30) day period, if you decide to cancel your annual subscription within the year, we will calculate the month used based on the "month-to-month" price and issue a refund for the remaining balance minus 1 extra month which will be held as a cancellation or exit fee. This policy does not apply to subscriptions that have a discount or a promo code attached.
Access to Personal Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, amend or delete your personal information by making the change on our member information page, by contacting our Customer Support or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access your personal information within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Note that your free account remains active even if your subscription to our paid services has expired.
Changing or Removing Profile Information
Editing your profile. You may change your profile at any time by updating the My Profile page. Your changes will be updated immediately.
Deleting or deactivating your profile. You may delete or deactivate your profile at any time by contacting our Customer Service team.
Removal of an unauthorized profile . If you wish to request the removal of an unauthorized profile you may do so by contacting our Customer Service team.
You may change the privacy settings by updating the Privacy section of the account settings . Changing your privacy settings will allow you to control who is able to see information about you such as your personal information, your photo, your online status, and your status updates.
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer's personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
In some of our email messages, we use a 'click-through URL' linked to content on the StartSpanish website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Quizes and Contests
We may provide you the opportunity to participate in quizzes or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these quizzes and contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code).
We may use this information to personalize our communications to you and to suggest more relevant products and services.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request to have your testimonial removed you contact our Customer Service.
Refer a friend
If you decide to refer a friend to our site as part of StartSpanish contests or other promotions, we ask you for the friend's email address and give you the option of sending them a personal message. StartSpanish will then send a one-time, automatically generated email message inviting your friend to visit our site. StartSpanish stores the email address in your personal file solely for the purpose of crediting you if your friend becomes a member. Your friend may contact us to request that we remove this information from our database.
We also utilize an import contacts feature to help you keep in touch with your contacts and other members. We make it easy for you to invite people from your email address books to join you on our Site. At your request we will search your email address book to help you import your contacts to our site. When we do this, we do not store any of your contacts' information on our servers. We may send an email on your behalf to your contacts, but we do not keep their email address or any other information until they register for our site themselves.
Private Classes Expiration & Private Classes Cancellation Policy
Private Classes included in our month-to-month or annual plan expire within the month. They do not roll over to the next month. Additional Private Classes packages (purchased outside a membership plan) are valid for six months. If student wants to cancel an already booked private classes, they need to be cancelled with 24 hours in advance (It is our policy to pay our teachers for their time, even if the student doesn't show up). So, if you need to cancel the class or reschedule it, please cancel it from our Private Classes page with at least 24 hours in advance. This way you can easily reschedule it with no problems.